BUSINESS
...om the attending customers. Because the culture feud seems to be affecting most other problems around the resort, a routine program in ... Although the situation could not be avoided, it is unfortunate that Lucas had such little time to adjust to the local culture and prepare for the coming week. Lucas has also separated himself from the group by not socializing with them during his free time. Expatriate managers often find comfort in speaking with other expatriates but this significantly reduces the chance of understanding the local culture. Interacting during free time can reduce the barriers between people and thus might provide the opportunity for Lucas to develop an understanding of the locals' behaviors. One related question you may wish to raise concerns whether Lucas's behavior is due to a lack of cultural understanding or simply represents poor people management skills regardless of cultural issues. The situation in the case makes it difficult to separate out the impact of cultural differences either on Lucas or on his staff. Lucas might have approached the situation differently if working in the United States, but we are not sure of his past management style and experience. 5. What governmental constraints do hotels and resorts operating in the Caribbean face? Do these differ in any way from constraints that managers might face in the United States? The g...