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The traditional hotel history
The origin of the hotel/hospitality industry is obscure. ... With the large powers at peace and the economic engine of development running at full steam, international travel and, consequently, the hotel industry are poised for decades of growth.
Estimates abound as to the importance and size of hotel keeping. ... The industrys ups and downs reflect, in part, the limiting characteristics inherent in hotel keeping. ...
The hotel industry isnt monolithic: There are numerous variations and permutations. Hotels differ in size (as measured in number of rooms); in class (of services rendered); in purpose of use (type of hotel); and in plan offered (meals provided or not). ...
Hence the title, the "Modern Hotel Industry." Topic 2 is really about the state of the industry. ... The character of the industry is still shaped by travel and transportation, but other components also impact on the industrys structure. ...
No longer is the norm that of a single guest making a single reservation directly with the hotel. A host of intermediaries has been interposed between the guest and the hotel. ... They wedge themselves between the guest and the hotel keeper, weakening the host/guest relationship and complicating the function of the front office. ...
The chapter starts and concludes with a discussion of segmentation: the shattering of one industry definition into many pieces. Changes in the hotel product reflect the changing demands of the buyer/guest. ... Segmentation gives rise to examples of budget, limited-service, and hard-budget subdivisions within the economy sector, itself one division within an ever-segmenting industry.
Approximate Word count = 1254
Approximate Pages = 5
(250 words per page double spaced)
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