customer care pizza express
...the work place, practical skills and a slice of 'real life'. In turn, it is great for the staff's morale; they often gain as much as the children! And, of course, these pupils are the future customers and perhaps staff!Learning and fun should go hand-in-hand and this is the foundation of pizza express educational visits. Pizza Express incorporate National Curriculum subjects and bring them to life. Each visit is tailored to meet the specific learning needs of individual classes.3.-Trainning policy.Pizza Express has a training department which provides courses such as customer care, first aid, wine testing, coffee making etc…,as well as notes and information for an efficient and affective care of the customer. (Example of waiting staff service’s notes for a proper service to customer is enclosed.)Staff welfare.> Pizza Express takes responsibility for the welfare of its employees and you are actively encouraged to balanced your work and your leisure time sensibly. Pizza Express recognise that employees have lives outside the workplace which may give rise to a range of demands and commitments, and – subject to the need of the business- efforts will be made to provide flexibility in working arrangements and/or leave to help employees meet outside responsibilities.There are many benefits to working for Pizza Express, detailed in section 3 of the handbook, which are designed too encourage a healthy and happy lifestyle for all Pizza Express employees, including discounted Health Club membership, Pizza Express Club membership, generous holiday entitlements, sick pay schemes and opportunities for career breaks. For employees who wish to pursue interest outside work, or to spend more time with their families, the company is able to offer a flexible approach to working hours, and there are generous maternity and paternity packages available. Employees with young families will be encouraged and given support to help them to return to work. Also pizza Express’s staff get hampers for Christmas and paid night out.4.-Organisation’s complaints policy and procedures.Pizza Express’s complaints are dealt with in store or by the operations manager.Complaint’s procedure:If there is something not quiet right:1.-Find out exactly what the problem is2.-Listen fully, do not make excuses, justify, argue or accept blame.3.-Check that the ...