negotiation
...ther side the edge. There are some classic bargaining situations in which other rules also may apply. In buying a home, haggling is the rule -- the buyer unwilling to haggle is almost certain to come out on the losing end. There's an old saying: God gave us one mouth and two ears, and we should use them in that ratio. Obviously when you are listening, you need to be listening for useful information. Thus it is very important to plan ahead, thinking about what you can learn that will help you decide what approach you would like to take -- and what you can learn about what appeals to the parties with whom you are negotiating. So think about the questions you're going to ask; the result should reward your listening with real problem-solving information. Comprehending who the stakeholders are in a negotiation and what their interests are Asking good questions that yield useful information and convey a respect for other negotiators Understanding that negotiating is not a competitive sport Being able to distinguish between interests and positions Knowing when to keep your mouth shut and your ears open Recognizing that a negotiation is only successful if the parties reach an agreement each will willingly fulfill Controlling your emotions rather than letting your emotions control you Preparing your strategy so you dont shoot from the hip...