problem's in work place
...This pilot program is used in other areas around the world, in order to successfully accommodate their business, employees. A pilot program such as this would allow feedback from the users of the program. Using the feedback, would allow you to better prepare your company for each move from one region to another, and in turn would lead to satisfied customers and employees. Another option that would have eliminated overloaded systems would have been to bring all of the users over slowly instead of all at one time. Cingular Wireless L.L.C. launched service in Americus, Ga., as part of a multi-million dollar expansion of its Georgia network. The new coverage includes eight cell sites covering more than 990 square miles and provides enhanced service in Sumter, Lee, and Macon Counties. Cingular added that it plans to further expand coverage to the north of Albany, Ga., as well as east of Americus to Flintside, Ga. (Meyer, D.) Cingular Wireless L.L.C. had learned a valuable lesson that during the merger, the network system had an overload and caused technical issues, therefore supplying service at a slower pace would have provided customers limited interruption and fewer if any service problems. Wireless network service transitions could have been scheduled for the changes one cell site at a time instead of using the all at once method. In an unrelated announcement, Cingular launched a pair of business-to-business offerings that the carrier said were the first to integrate AT&T Wireless Services Inc.'s business plans into Cingular's Business Markets Group. The offerings include Cingular Corporate Digital Advantage for enterprises and Cingular Business Edge for small and medium sized companies (Meyer, D.) The Corporate Digital Advantage includes discounted calling plans, consolidated billing, business-exclusive care services and Cingular's Rollover calling plans. Larger accounts are also provided with additional support for enterprise applications and international users (Meyer, D. Cingular also announced that it has selected Micro Strategy Inc.'s Business Intelligence Platform to enhance the carrier's sales and marketing efforts. Micro Strategy said the platform allows Cingular to analyze customer billing and churn information contained in its Teradata data mart and maximize customer acquisition and retention programs to minimize customer churn (Meyer, D.). In addition, prior to the changes the customer service department may need to inform customers of the future changes and have technical problems shifted to only those types of problems in order to better service all customers. The third option available for preventing the system overloads would have been to make the necessary systems upgrades before the switch. After months of preparation, the two carriers started to stitch together their two separate cell phone networks with more than twenty million customers (Charney, 2004). Since the merger, AT&T wireless subscribers say that they have been experiencing problems accessing the carrier’s online services and when they did gain access they were greeted with: “at this time we are asking customers to PLEASE be patient with us as we continue the transition.” In addition, it has also been reported that some subscribers complained of not being able to switch to Cingular and keep their old telephone numbers. In a press release issued on the Friday after the merger, representatives for both carriers did not comment on the complaints but stressed that they believe overall, that the merger is going as smoothly as expected (Charny, 2004). With over twenty million subscribers, the logical explanation would have been to upgrade all of the systems before the merger. The management and logistics teams should have considered the strain this would put on the network and weighed it against the loss of customers that they are now experiencing. A systems upgrade before the merger along with a controlled switch over would have insured a smooth transition with little or no inconvenience to the customer. In analyzing the problems with the Cingular/AT&T merger, it is now obvious that the systems upgrade, combined with a schedule for switching users to each network would have...