The beginnings of the Marriot Corporation
...wnership of the Marriott corporation in 1964 after it was handed down to him from his father. Marriott’s first two priorities in the hospitality industry are; customer satisfaction and the treatment of employees. Their extraordinary attention to detail and doing what it takes to satisfy the customer has the Marriott corporation as the front runner in the hospitality industry. Bill Marriot’s vision for the company is that Marriott International be the world’s leading provider of hospitality services. He is known for having a hands-on management style. His “Spirit to Serve” culture is based on a business philosophy started 76 years ago by his parents. Bill Marriott is a very hands on person. He is never to busy to stop and pick up a gum wrapper off of a hotel floor and he expects his managers to do the same. He expects the General Manager of a hotel to inspect the rooms himself when he visits. Bill’s second biggest concern in running the a Marriott corporation is the happiness of his employees. Though employed by Marriott, Bill refers to all of the employees as “associates.” He has an attitude of when you take care of your employees and they will take care of your customers. He has a hiring policy that is different from any other company. He will hire a person who smiles and has a very positive attitude, and then teach them to do their job. He would rather do this, then to hire a person with experience who has an attitude that will not fit into their customer oriented environment. Bill Marriott understands that happiness and success starts within and works its way out to the customers. When your employees are happy and confident in their jobs it reflects onto the customers, when the employees are willing to do whatever it takes to put a smile on the custome...