functions of management
... We strive to deliver high quality, cost-effective healthcare in the communities we serve. What can my department do to contribute to these goals? Provide friendly, helpful staff, improve up-front cash collections, reduce costs and A/R days, and reduce employee turnover. What changes need to be made within ER registration? Retrain employees on up-front cash collections and restructure payment plans, improve the discharge procedure by having a discharge desk and specific staff devoted to discharging patients, give incentives to employees for achieving goals, and let the employees help in decision making processes. Organizing Organizing is defined as “assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals.” (Bateman & Snell, 2004, p.15) Organizing includes attracting employees to the company, designating job responsibilities, and getting the necessary resources for each person to do his or her job. My first step in organizing would be to get all of my plans approved by upper management. Next I would hire some new employees, because we are currently understaffed, and have a discharge desk installed. I would schedule training sessions on how to improve up-front cash collections and make better use of payment plans to reduce A/R days. Functions 4 Leading Leading is defined as “ stimulating people to be high performers.” (Bateman & Snell, 2004, p. 15) Leading includes directing, motivating, and communicating. Leading is not about telling people what to do, although it is sometimes required. Leading is also about setting a good example for employees to follow. If leaders give workers clear opportunities, involve them, and understand their talents, then management demonstrates that its lead is worth following. If the employees are involved then they will be motivated. If they are motivated then they will be great. I would love to have a brainstorming session for each of the ER registration employees to give his or her thoughts or opinions on how we could make the department better. What individual talents does each employee bring to the team? How can each person use his or her talents to improve the department and, essentially, the facility? One thing that I have learned from leading a ministry is that people will feel more a part of something if they have made a contribution in it. Then they can take ownership. So, let everyone contribute to the improvement process. Incentives for the employees will also help to motivate them. Maybe the company could offer a bonus for reaching certain goals. Functions 5 A Watson Wyatt Worldwide WorkUSA Survey (2002) found: While involving employees in decisions that affect them is critical to open communication, only 19 percent of WorkUSA participants said their companies do this well, down eight points since 2000. The percentage of employees who said senior management motivates employees to perform well also dropped eight points to 32 percent. It i...