Ethics is largely influenced by individual characteristics, and therefore there is no need for organizations to be concerned about the ethical behaviour of their staff. Write an essay that argues your opinion in regards to this statement. Also discuss how
...ill clear about their work division and their responsibilities. Thus, the total productivity of this business will increaseCdue to the efficiency and the effectiveness of this grocery will increased as well. On the other hand, Suzie should classify employees into different departments or groups in order to improve organization efficiency. For example, the grocery could be classified into cashier groups, accountant groups, customer service groups, supplement product groups and so on. Meanwhile, appointing a group leader to each group, this will become easier for Suzie managing groups than managing individuals. Leading is defined as gManagement function that involves motivating subordinates, influencing individuals or teams as they work, selecting the most effective communication channels, or dealing in any way with employee behaviour issuesh (Robbins et al., 2003, p. 10). From the case study, it can be seen that Suzie used leading function to manage this grocery. She encouraged employees share ideas to contribute the organization. In addition, she guide employees discuss approaches to finish their task. She realized that employeesf attitudes and perceptions were valuable to the grocery. As a manager, Suzie has good interpersonal skills to communicate and interact with people, motivate and lead employees. Whereas, Suzie should pay more attention on resolve the conflict. For instance, the supervisor treat subordinate very rude. It can be a kind of conflict that needs to be solved between leaders and employees. What is more, Suzie can motivate people through giving employees opportunity of training in order to improve employeesf technical skills and their work enthusiasm, thereby, the employee productivity and turnover will increase as well. gControlling involves monitoring actual performance, comparing actual to standard and taking action if necessaryh (Robbins et al., 2003, p. 11). According to Wren (2001), its purpose is to identify weaknesses and problems such that they can be rectified and recurrences prevented. In the case study, Suzie performed controlling function when she knew there was money missing from cash register. She inquired the details about this event and tried to establish a cash managing system to solve this problem. Another example, when she found there were many problems within the grocery, Suzie held a meeting and discussed the resolving method with employees. Meanwhile, she wanted to start a whiteboard list of potential problems in order to monitor actual performance. She also asked employees to suggest possible solutions to address problems. From Suziefs work, it can be seen that she performed effective controlling function that will assist the organization avoid mistakes and achieve the organizationfs objectives efficiently. Fayol also have another key contribution that called the 14 principles (refer to appendix 1) of management. These principles provided and continue to provide a general management perspective for practicing managers (Rodrigues, 2001). Fayol believed that his 14 principles should be flexible and capable of considerable adaptation (Brodie, 1967). They are based on observations and experience. When Suzie managed the grocery, she employed some principles of Fayol. For instance, Suzie used the centralisation principle when she found the grocery have some managing problems. Robbins et al. (2003, p. 42) stated that: gCentralisation refers to the degree to which subordinates are involved in decision makingh. In the meeting, Suzie asked her employeesf opinion about how to solve the groceryfs problems. Therefore, employees involved in the organisationfs decision making process to some extent. However, Katz and Khan(1996) suggested that too much centralization leads to organizational ineffectiveness, and so does too much decentralization. Thus, Suzie should make sure that gorganizations must attain a balance between centralization and decentralizationh (Rodrigues, 2001, p. 880). Order principle is defined as gpeople and materials should be in the right place at the right timeh (Robbins et al., 2003, p. 42). Basically, the principle provides a form of formal organizational control (Rodrigues, 2001). Recall to this case, the grocery is much disorganized when Suzie arrived. Customers can not find fireworks in the shelves, but there were a lot of inventory in the storeroom. In order to change this poor situation, Suzie used the order principle by asking the supervisor to present the regular task and irregular task to everyone that ensuring the allocation of scarce resources is rational. This will make Suziefs managing more efficient and effective. Maslow's category of needs (refer to appendix 2), gfrom the basic physical requirements to higher ones of self-actualisation, are hierarchically structuredh (Ewart, 1995, p. 17). His concept of having to satisfy them in ascending order is appropriate to a stable world order where organisations provide employees with a basic level of satisfaction in security and in conditions as a platform for progressing towards higher levels of fulfillment (Ewart, 1995, p. 17). Zemke (1998) also pointed: this theory plays a significant role in shaping the psychology of management and the thoughts of modern managers. Those theories have been presented in the case study. Robbins et al. (2003, p. 445) defined safety need as ga personfs need for security and protection from physical and emotional harmh. For instance, the supervisor grew impatient and shouted at the cashier when the cashier urgently knocked at the door. It is easy to see that cashierfs safety need have not been achieved. That might cause many problems, such as: the cashier might feel scary, then, she might hate the supervisor. As a result, the productivity of this cashier might decrease due to the profit of the grocery drop down. Another example is there was money missing in the grocery. Employeesf safety needs were threaten by the unsafe working environment. Facing those problems, Suzie used leading and controlling function to protect employeesf safety needs in order to motivate employeesf productivities. Esteem needs is ga personfs need for internal factors such as self-respect, autonomy and achievement, and external factors such as status, recognition and attentionh (Robbins et al., 2003, p. 445). Related to the case study, Suzie asked each staff to introduce themselves and tell her what they like doing at the shop. It shows that Suzie respect her staffsf interests and personalities. She also paid attention on employees by asking solutions about the grocery. By do this, employeesf capabilities were recognized by their managers. Satisfying employeesf esteem needs will assist Suzie keep good relationship between staffs. In addition, it will increase the productivities of employees. Consequently, the efficiency and effectiveness are increased as well. In conclusion, Fayolfs management perspective and Maslowfs motivate theory are still used in contemporary management framework. Through this case study, it can be seen that Suzie applied some of these theories into the real world ...