Technical Writing
...he Philadelphia division of Office Depot on May 20, 2005. I put them in my electronic cassette player, and much to my surprise, it did not turn on. To test if my cassette player was defective, I put a set of four different D-size Duracell batteries into the device. The device worked perfectly with the new set of batteries, thus I have concluded that the batteries I purchased were defective. As a management employee of an honest and reputable company, I think you will agree that a problem exists. Enclosed please find the original receipt for the four defective “D” size Duracell batteries, the related warranty card, and the four defective batteries. Your company’s warranty card clearly states that the purchase price will be refunded if the defective items are returned. I would like you to provide me with a full refund of $22.00 for the batteries plus $6.00 for shipping and handling. I would appreciate...