portman hotels
...rtant for the associates. This plan didn’t happen as expected because it had some improvements at first, but still had some problems. I think this is a significant problem happening in this company. They cannot find a real solution and they still have some difficulties. There are several problems going on in this company, but this dilemma might be the one the Portman is concerned with and the one is limiting the hotel to achieve all their goals and expectations. The Human Resources Issues: The human resource department has been trying to solve the problems the employees have. They wanted the associates to have a work ambience without concerns so that way they could perform a good work and achieve the goals the company expected from them. They tried to make the guest feel at home, helped them with everything that they need, but they cannot do their best because of their intern problems with the other associates. Every time there are more complaints from the guests, and PVs were making each time more errors. The lack of supervision may be the reason this deficiency from the associates is occurring and is another worry the company is being inflicted with. Employees are not being controlled or helped when they are performing their jobs. If they do not want to have more complains from the guests, it is essential for a good performance and a work with no errors, to have a supervisor that con control that. The associates also did not have any guidelines of discipline because the hotels philosophy did not believed to discipline poor performers. They need to change that philosophy and start training employees because that may be a strategy that can solve several problems. Other concern that I could find in the hotel was a problem with the different departments that the company had. Employees said that working with other groups from the company was a problem. The hotel was structured in a way departments could not work together because they hay different functions and was disorganized. The hotel has to break the departmentalization and make the hotel function all together to support each other and that way be able to know what is going on in the hotel. Decentralization is also a big problem. The employees feel they don’t have a person to lead to when they need help. A solution to this can help employees solve easier and faster the problems so that the guest would be helped and that way complaints will decrease. Recruiting and Selecting: The recruiting and selection of the associates in this company is considered to be crucial to the Portman’s strategy. They are trying to find the most talented people for their company. They believe the quality of service given to their guests depended only on the excellence of the employee. The process of selection was very important so they could find the most capable employee that could satisfy the needs of the guest. The problem was that they wanted to find the perfect employee but didn’t believed in training them to be perfect. As an example, the Portman believed that friendliness could not be trained or motivated, employees had to be friendly by nature. One of the supervisors of the personal valets commented that there is no...