dog fight
...ithin the company. Qualifications: Working in the finance and outsourcing industry for wholesale mortgage loans, maintaining and updating commercial and consumer credit card accounts, using Microsoft word, Microsoft access, Lotus Notes, Navigator system, Client management, Sametime system, Novell system, Email, Internet, Whirl super session, CII, Microsoft database, Champs, Snap system, Ten-key adding, Windows 97/98, Windows XP, Cash management, Alphanumeric filing, also typing 50-60 words per minute. Education: 1987-1988 Diploma, Business Management, Robert Morris College Chicago IL 1983-1987 Diploma, General, Morgan Park High School Chicago IL Employment: 08/2004 to 07/2005 Customer Service Associate, Hewitt Associates / Lincolnshire IL Assisting participants with questions regarding Health and Group Benefits, Defined Benefits, and Defined Contributions. Working in a call center setting taking calls on the ACD-telephone processing transactions as needed based on needs of participants. Responsible for workflow management project, adoption reimbursement, and qualified medical court orders for child support request. Meeting all requirements for monthly work performance stats. 01/2000 to 09/2003 Customer Service Rep, Household International / Wood Dale IL Greeting customers pleasantly over the ACD-telephone, assisting customers with reque...