IT assignment
...o share real-time information with Dell on their capacities, inventories and costs. It erased the information boundaries that caused inefficiency within and outside the company. Third, internet enabled Dell to track customer response. It helps Dell to keep up with the change of the customer needs, and the cost of conducting an experiment has gone down. In order to increase the effect of customer intimacy, first, Dell built websites, storefronts. Those websites borrowed the phone ordering concept and mainly targeted computer literates; Dell customers know how to use computers and what they need to improve the performances. Dell also created 36 regional websites to meet the tastes of the local users. Furthermore, to get over limitation of internet ordering, Dell developed its websites to check the current statues of the orders from order entry to manufacturing and to shipment. Customers can receive the same customer supports such as troubleshooting, software upg...