management
...m in restaurant management; or obtain a 4 year degree in applied science in restaurant management. • Have 2 to 5 years restaurant experience Qualitative Criteria • Be self confident and persuasive • Have strong communication skills • Be able to direct and motivate people • Must be perceptive, to employees, and customer’s needs and wants 3. Requisite Work and Personality Dnamics/Quan-Com Factors Adaptability: It is important to be adaptable in the restaurant business, you have to adapt to different customer problems, and employee problems, and solve these problems quickly and efficiently, by adapting quickly to the situation. Also certain situation like employees calling out sick, or having no more hamburger buns, must be solved immediately by being adaptable. Accountability: It is important to be accountable, because of the fact you deal with thousands of dollars each day. You will have to keep track of all monies taken in by all waiters, waitresses, bartenders, and be able to account for all there sales for that given shift. Also be accountable in payroll, and other monetary duties. Communication: Is the most essential part of being a restaurant manager. It can get real busy at times, and proper communication with your wait staff, kitchen, and other assistant manager is a must. By wrongfully communicating, mistakes can be made more easily, and this will affect your customer’s satisfaction levels, which will affect your overall sales. Planning: Before each shift you must make a chart of each section your wait staff will cover. On a Saturday night you have to plan for more wait staff to come in, as supposed to a Monday night. You must provide a sufficient amount of food and materials, for that given day, by estimating the amount of guess that will come in. Planning is extremely important, especially with the proper amounts of food. 4. Targeted Interview Questions 1. Tell me about yourself? (Answer: It's your chance to introduce your qualifications, good work habits, etc. Keep it mostly work and career related.) 2. Why did you leave your last job? (Answer: Avoid trashing other employers and making statements like, "I need more money." Instead, make generic statements such as, "It's a career move.) 3. What are your strengths? (Answer: Point out your positive attributes related to the job.) 4. What are your weaknesses? (Answer: Everybody has weaknesses, but don't spend too much time on this one and keep it work related. Along with a minor weakness or two, try to point out a couple of weaknesses that the interviewer might see as strengths.) 5. Why should I hire you? (Answer: Point out your positive attributes related to the job, and the good job you've done in the past. Include any compliments you've received from management.) 6. How do you handle pressure and stress? (Answer: Exercising, relaxing with a good book, socializing with friends or turning stress into productive energy.) 7. Where do you see yourself five years from now? (Answer: Explain your career-advancement goals that are in line with the job.) 8. What do you know about our company? (Answer: Research the company, before you go in for the interview.) 9. What past accomplishments gave you satisfaction? (Answer: Briefly describe one to three work projects that made you proud or earned you pats on the back, promotions, raises, etc. Focus more on achievement than reward.) 5. Descriptions of the Int...