Delta Airlines E-Business
... its network of systems that work together to synchronize information, dealing with everyone from baggage handlers, gate agents and passengers to flight crews and control tower officials (Schwartz & Tillett, 2001). The DNS would not only improve customer service but it would also reduce flight delays which in turn would result in a reduction in cost. People would be able to know of any flight changes the second that it occurs which causes less confusion for everyone. Out of the four functions of management, the main reason why Delta decided to form the e-business side to the company was to have everything more organized. The airlines industry is already so unpredictable that any improvement would be a beneficial one. In order for Delta to maintain their control over operations, they must rely on receiving any schedule changes from the Federal Aviation Administration (FAA), as well as their own crew, ranging from baggage claim to its flight operation systems. By being more ...