If you have bought a defective item, what type of written communication would you choose to use to complain? Why?
... me a defective item?!" I would choose a formal letter format to write. An informal letter is inappropriate because, "hey, I want them to know I am serious, not complaining just for the sake of complaining." Formal letter writing proves the sternness of my content. It is the best way to bring out the effectivenness of the complain letter. And also the fact that I want to complain that you have sold me a defective item, and make a point for you to have something rectified fast. I want you to be psychologically threatened by me. This is how complaining works. If I am receiving a complain, and I get something like that, I'll immediateltly take action and give this 'complainer' the best service ever. Reason being: If she can complain in such a way, it almost kills me, then she can easily do another complain yet again and bring down my company's name. "Why should I do such a thing?" Customers can never be unreasonable, but just... demanding. And demanding customers can cau...