Jack Thomas
...uation since Johnson had performed competently and he was primarily liaison to big client. But Johnson also had created internal dissension within organization. (Conflict in organization) - Johnson tried to taking some staffs to pursue his own ideas and preferences, which did not reflect the company‘s perspective. (Office politics) What we can learn - What Johnson did would lead to continuously conflict and further disruption of company operations. - Johnson played incorrect office politics. He had his brilliant ideas but he did not build partnership with his peers (Wilson) and not being patient. Relevancy to our work - We have to live with the decision which has been made. - Although our idea will give more benefit to the company, be patient influencing others. Move slowly and subtly, and acquire power incrementally. Build partnership if it is involving our peers. JetBlue Airways Main Issue - Ann Rhoades concerned about how JetBlue could maintain its success through long periods of sustained growth, especially the growth of employees number - Rhoades wondered what it would take for a large number of employees to meet these growth targets and remain productive and flexible, since she was charged with achieving this rapid growth while building a value-based, high commitment organizational culture. The key success factors - Strong capital funding - Top management team from veterans of the industry. - Leveraging technology for safety and efficiency - Low fare and great service airline - Their values - Human resource management How to execute those factors - Strong capital funding: o Neeleman’s reputation and success in Morris Air - Top management team from veterans of the industry o Hiring industry’s top talent who were looking for a chance to start from the scratch - Leveraging technology for safety and efficiency o Buying highly computerized Airbus A320 o Substituting computers and information technology for everything from flight planning to aircraft maintenance to the sole use of e-tickets - Low fare and great service airline o Many flights and new planes - Their values o For Start-up Company, value is important to be decided upfront, it defines what the management want their new organization to stand for, then they can judge every action based on the value. Five core values that were to characterize the company; safety, caring, integrity, fu...