rats of tabruk
... audit a committee was constructed to design a questionnaire and discuss the demographic and benefits of running such an audit. The Reception was then educated on the process of the audit. Also a results table was constructed. Methodology The process this audit will run by is: 1. The ‘M.R.S. Quality Assurance Questionnaire’ will be distributed to every initial presentation for the period of one week. 2. The results are then tallied into a report to be handed to the OC Reception. Results and Action Plan MRS QUESTIONAIRE QUESTION 1 2 3 4 5 YES NO N/A COMMENTS 1 5 10 2 8 7 3 1 1 4 7 1 Inferior seating x3 4 MED=10; PHYSIO=5 5 <5=5; 5-15=6;15-30=3; >30=1 6 5 10 7 1 14 8 2 4 9 9 12 1 2 10 15 11 1 6 8 Areas of the results that promote interest are: a. Comfort with in the waiting room especially pertinent to the seating. b. The amount of people who don’t know where the M.R.S. is. c. The amount of people who don’t know when sick parade is. Waiting times: It appears that waiting times for most people is less then 15 minutes. This is a good result, however it still could be improved. Action- Possible courses of action for the areas requiring improvement: a. Comfort with in waiting area. i. Seating requires improvement. Ordering of seating with back support for members who present with back ailments. ii. Responsible - UK Med Gp to source improved seating. iii. Date of implementation - TBC iv. Re-audit date - FEB06 b. The amount of people who don’t know where the M.R.S. is i. Appropriate signs to be placed out. ii. Responsible – CPL Balcombe iii. FEB 06 iv. FEB 06 c. Th...