case study
. • Delivery and contingency planning . Monitor deliveries and arrange alternate delivery if trucks run into problems . Allow communication for the truck drivers, in case they choose to use the two-truck strategy in an operation . If possible, always look out for a more compatible POS system available, specially the ones that keeps track of in-store stock positions and identifies the quantity of product on the shelf at any given time . The application, if possible, must come with a set of standard reports but is also customizable, allowing users to configure their own reports based on data attributes that are most important to their decision-making process . • Customer service and tracking . Automate other applications if possible, such as quality control, to emphasize the focus on customer service enhancements . During the delivery process, drivers can use technology to capture signatures to show proof of delivery and to print out customer invoices on the spot . This allows Jim's to generate more accurate invoices as well as speed the payment process, thus improving cash flow and avoiding change and other monetary problems .