WestJet
WestJet is Canada’s leading low-fare airline, serving 34 destinations in Canada, the U. S. and the Bahamas. The airline has experienced explosive growth in the last 10 years, which made staff scheduling in the airport department a challenge – employee schedules and department itineraries were still transcribed manually. To accommodate its growth cost effectively, WestJet needed to centralize and automate its workforce management business processes. WestJet turned to Microsoft® partner, Sabre Airline Solutions to deploy the Sabre® Streamline® Resource Management Suite, a resource management solution built with the Microsoft Visual Studio® development system. As a result, WestJet has significantly increased labour efficiency, improved customer service operations, and reduced its airport workforce administrative costs by 25 per cent. In total, the savings per annum are in excess of $5 million. | Français Company Overview Over the last decade, WestJet has grown to become the second-largest airline in Canada with 60 Boeing next-generation aircraft and scheduled service to cities in Canada, the United States, Mexico and the Caribbean. Business Challenge In the early days of WestJet, all employee scheduling was done using pen, paper and spreadsheets.