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As with any restaurant chain, Taco Bell needs to know that whenever a customer walks into one of its restaurants - whether its in San Diego, Toronto, or Tokyo - the customer will experience the quality and quintessential personality of Taco BellTM. Ensuring this consistency is especially challenging considering that 2,800 of Taco Bells over 5000 restaurants are franchised, owned by more than 300 different franchisees. ... As often as every week teams of employees at Taco Bells corporate headquarters in Irvine, California spent hours assembling, photocopying and mailing informational update packages, including operations manuals as long as 1,500 pages, to all 2,800 franchised stores. ...
Retail extranet
Inspired by the successful use of Taco Bells public Internet site and its corporate intranet, Fallon asked Wes Porter, Senior Internet Developer with Taco Bells Internet Technology Group (ITG), to create an extranet for posting information and maintaining updates to the companys franchise community.
"Rick and his group wanted to open up a communication gateway and increase interactivity between Taco Bell corporate and the franchisees, [as well as] cut costs," says Porter. ...
Instead, Taco Bell decided to use Net-It Central 2. ... With Net-It Central, Taco Bells various corporate departments can post business documents, created using any standard application, directly to the Web where franchisees can view them using any Java-enabled browser, independent of hardware platform. ...
Ten departments within Taco Bell corporate now post documents to the franchisee extranet. ...
Heres how the process works: An end-user in any of Taco Bells 10 corporate departments who is permitted to post information on the extranet creates a document, using whatever application they prefer (e.
Approximate Word count = 1193
Approximate Pages = 4.8
(250 words per page double spaced)
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