What is BPO?
What is BPO? Business Process Outsourcing is delegation of one or more business processes that are non-core for an organization, to an external provider who, in turn, administers and manages the processes based upon defined and measurable performance parameters. Why companies outsource? A variety of factors are influencing businesses to take re-look at the processes which are being adopted in their day-to-day activities for increasing productivity and reducing overall costs. This trend has given rise to the process of outsourcing non-core business practices to the BPO Service Providers. BPO provides a means to increase the efficiency and overall productivity of the organization by reducing operating costs. During a survey*, respondents revealed the rationale behind outsourcing their business functions to a BPO Service Providers. This survey provides a strong evidence that companies outsource the non-core business activities and to restrict overall operating costs.