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i am trying to write, but i have major problem and still i keep on writing. i will over come this handicap and one day be a master writer. In his book The Trouble with Computers (MIT Press, 1995), Landauer suggests that the core of the problem is that software designed to make computers work well does not translate into helping people work well. He suggests that businesses should take a long, hard look at how much time their employees are spending interfacing with their computers. If software were more intuitive, and easier to use, people could spend more time doing their jobs. One of the powerful aspects of Landauer's argument is that he bolsters his concepts with numbers. He predicts that if every software program were designed for usability, productivity within the service sector would rise by 4% to 9% annually. Technical communicators can help, since documentation, including manuals, tutorials, online help and cue cards are all part of the human computer interface. In addition to working to improve the usability of the documentation, technical writers can be part of a more broad shift towards human centered design in their companies. A basic question you should answer is "what's in it for our company." Too much software has failed to return the investment it took to put them in place. The first chapters of "The Trouble With Computers" is a survey of how and why computers have failed to be the panacea to business as predicted. This is some pretty depressing reading for those of us who work closely with computers and have come to love them. But, if you are looking for ammunition to use with company management, this section has just the kind of statistics and stories to help you make your case.
Approximate Word count = 1095
Approximate Pages = 4.4
(250 words per page double spaced)
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