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THE RITZ-CARLTON HOTEL COMPANY
OVERVIEW
Since 1983, Ritz-Carlton has expanded both domestically and internationally to become not only one of top hotel groups in the world, but an exemplary example of service quality excellence. As the only service company to be the two-time recipient of the prestigious Baldrige Award for quality and performance, Ritz-Carlton has established itself as a true leader in the complex arena of hotel logistics and operations. ... As the general manager for Ritz-Carlton, Jeff McBride knows that this is not an easy task. Inspiring and training a new staff of employees can be a challenging task in any company, especially with a company famous for its perfected service. Not only does McBride manage to accomplish this, he does it in only one week before a hotel’s grand opening. ...
When evaluating the methods McBride and Ritz-Carlton use to open new hotels, some outsiders like Brian Collins of the Millennium Group get nervous that everything will come together in a timely matter.
Approximate Word count = 823
Approximate Pages = 3.3
(250 words per page double spaced)
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