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Vendor in the front-end application layer space Brio Metrics Builder is a flexible, easy-to-use tool that allows business analysts to create dynamic dashboards, which contain online charts and reports that change dynamically according to new data and user profiles. It has web-based interface and has drill-down capabilities. The other products that the vendor offers is Brio Performance Suite 8 which includes the following components - Reports iServer, Intelligence iServer, Insight Server, SQR, Knowledge Server Developer Tools; Brio Performance Suite 6.x. The vendor’s major customers include Hewlett-Packard, AAA Carolinas, ADC Telecommunications, and Arizona State University. The vendor provides solutions in the areas of CRM, ERP and SCM. Technical requirements are Database: IBM DB2 or Oracle 9; Server: major Unix or Windows 2000; Client Windows 2000 or XP. Requires Brio Intelligence 6.6 as data query and analysis platform. I would like to ask the vendor the following questions: 1. About their customer support, whether they have 24/7 support or not?
Approximate Word count = 592
Approximate Pages = 2.4
(250 words per page double spaced)
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