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... Organizations show that
> performance results are driven by a number of factors such as "staff
> focus" and "process management. ... (Joiner, 1994)
> Process management is one approach to managing or controlling daily
> work. It includes both a focus on meeting customer needs and an emphasis
> on efficient operations (Dusenbury & Collins, 2001). ... Day-to-day operations are managed to
> ensure that requirements are met, and measurements are used for
> management and improvement. ...
> With process management in place, processes are continuously improved
> (BNQP, 2001).
> Process management is critical to organizational success
> because, by managing and controlling daily work, organizations can
> prevent or reduce variation. ... Additionally, the emphases on efficient operations
> means that quality can be achieved without adding waste, such as
> unnecessary inspection or rework (Joiner, 1994). ...
> One operational problem that goes on mostly everyday in our
> department is the duplication of patient records. ... Good problem statement. ...
> Despite those efforts, the complexity of patient identification has led
> to substantial errors such as the duplication of patient records.
> During one of our departments weekly strive for excellence
> meetings (capitalize if this is the name of these meetings); management made a comment on how one of our physicians wanted
> a patient record but came to find out the patient had multiple accounts. ... " Good; this quote illustrates the impact of the problem. ... The problem with this is the patient
> information is split into different files. ... ) The primary problem with duplicate records is the poor quality
> of patient care. ... A second problem is a
> failed implementation of strategic applications. ... Applications such as our computer-based
> patient records, electronic medical records, scheduling and
> registration, care management and disease management applications assume
> patients can be accurately identified and assigned the correct medical
> record number. ... A
> third problem is the duplication and overlay of records cause damage to
> a hospitals reputation and can result in repeat testing.
Approximate Word count = 1446
Approximate Pages = 5.8
(250 words per page double spaced)
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