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Part B – Legal and Regulatory Issues
The Sale of Goods Act 1979
The main purpose of this act is to ensure that quality is maintained in goods that are sold to the general public. ...
The Sale of Goods Act states that every time a product is sold it must adhere to three main points.
The goods must match the description given. ...
The goods must be of satisfactory quality. ... ” The quality of the goods will normally be reflected in the price. The Act also states that the seller is not responsible for any defects that he/she has stated or which the consumer should have noticed.
The final point is the goods should be “fit for their purpose”. ...
If the goods bought do not meet any of these standards then the seller is in breach of contract and the customer is entitled to a refund. This right can be revoked if the goods have been customised or too long a time has elapsed from the point of sale. ...
Helen
Helen is definitely entitled to a full refund because the description did not match the goods. ... The Sale of Goods Act 1979 states that Helen is entitled to a full refund unless she knew about the defect before purchase or the store had a clearly visible sign which stated that refunds were not given. ... She can also report the store to her local Trading Standards Agency who will investigate and bring about a possible action under The Trade Descriptions Act 1968. It the responsibility of Helen to prosecute under The Sale of Goods Act 1979. ...
Jane
The Sale of Goods Act 1979 has no reference to Jane. Helen is the person who entered into contract with the store and so she is the only one who has an applicable case under the Act.
Approximate Word count = 1413
Approximate Pages = 5.7
(250 words per page double spaced)
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