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SCT BOCES Network Computer User TROUBLESHOOTING GUIDE/SELF HELP SHEET INFORMATION TO HAVE READY BEFORE YOU CALL THE Computer Services HELPDESK: SPECIAL NOTE: If you are having an ongoing or continual problem with your PC – it is extremely helpful if you use our problem log sheet located on our FAQ’s page. Complete this form and fax it to the Help Desk at 795-5307. This helps computer services quickly find the best solution for each specific problem. FIRST THINGS FIRST: • Is your monitor turned on? (Is there a green light glowing near the controls?) • Is your computer turned on? (Is there a green light glowing on the CPU of the PC?) • Is the computer plugged into the wall? Are all other cables, including the network cable, securely plugged in at both ends? • Is your sound turned on? • Have you tried rebooting (restarting) or powering down the computer AND logging back in to network? LOG-IN TO NETWORK: • Are you connected to a network? Do you know your domain name and login name? • Are you trying to log in to Windows, the network, GroupWise, or another network application? Make sure you are using the correct password for the application you are trying to log into, as some users have different passwords for different applications. Read the title bar to see what application you have open. • Is your network cable firmly attached at both ends? • Have you forgotten your network password? If so, who is your supervisor (so we can relay your password to him/her; for security purposes, we do not release passwords to individual users) and what is the best way to contact him/her? (Give supervisor’s phone number, if necessary). • Is CAPS LOCK off? (look for green light by Caps Locks on top right on keyboard- tap Caps Lock key to turn off) • Are you entering your log-in name correctly?
Approximate Word count = 1195
Approximate Pages = 4.8
(250 words per page double spaced)
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