NON VERBAL COMMUNICATION
... UNDERSTANDING NON VERBAL COMMUNICATION One of the most important keys to understanding communication is that much of it is not expressed verbally or cannot be expressed verbally. According to studies conducted by Randall Harrison, non-verbal signals carry more than 65% of all social meaning in interpersonal communication. Research also indicates that nonverbal cues non-verbal cues may influence people more strongly than spoken words. What is non-verbal communication? Communication is the transfer of information from one person to another. ... However, most of us fail to realize that a great deal of our communication is of a non-verbal form as opposed to the oral and written forms. Non-verbal communication includes facial expressions, eye contact, tone of voice body posture and motions, and positioning within groups. ... USES IN UNDERSTANDING HUMAN BEHAVIOUR Knowledge of non-verbal communication is important to managers who serve as leaders of organizational "teams," for at least two reasons: 1. ... Non-verbal cues, when interpreted correctly, provide him with one means to do so. ... The team members project attitudes and feelings through non-verbal communication. ... The extent to which these needs are met is closely related to how perceptive the team leader and team members are to non-verbal communication in themselves and in others on the team If the team members show a true awareness to non-verbal cues, the organization will have a better chance to succeed, for it will be an open, honest, and confronting unit. Argyle and his associates have been studying the features of nonverbal communication that provide information to managers and their team members. The following summarizes their findings: Functions of nonverbal Communication Non-verbal cues are symbols with meaning interpretations also. In general, nonverbal symbols perform five functions in communication. Five functions of nonverbal communication 1. ... Complimenting- using nonverbal cues to enhance the meaning of verbal symbols 3.