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OPERATIONS MANAGEMENT OPERATIONS MANAGEMENT IS RESPONSIBLE FOR THE DESIGN AND CONTROL OF SYSTEMS THAT CREATE GOODS OR PROVIDE SERVICES. I) PROCESS - HOW THINGS ARE DONE II) QUALITY III) CAPACITY IV) INVENTORY A BIT OF HISTORY INDUSTRIAL REVOLUTION DIVISION OF LABOR - 1770s INTERCHANGEABLE PARTS - 1798 SCIENTIFIC MANAGEMENT FREDERICK TAYLOR - 1920s WORLD WAR II O.R. (Mgmt. Sci.) - 1940s MARKETING - 1950s FINANCE - 1970-80s INTERNATIONAL COMPETITION - 1970s GROWTH OF SERVICE SECTOR - 1970-80s QUALITY REVOLUTION - 1980-90s TIME-BASED COMPETITION - 1990s JAPANESE BICYCLE FACTORY SOME TYPICAL CONCERNS OF AN OPERATIONS MANAGER MANUFACTURING EXAMPLE (BICYCLES) WHICH MODELS SHOULD WE PRODUCE? WHAT EQUIPMENT DO WE NEED? WHAT RAW MATERIALS ARE NEEDED? WHEN? WHAT SHOULD WE SUBCONTRACT OUT? HOW MANY SHOULD WE PRODUCE? HIRING AND TRAINING OF WORKERS SUPERVISION AND MOTIVATION OF WORKERS WORK/PRODUCTION SCHEDULES DISTRIBUTION OF FINAL PRODUCTS SERVICE EXAMPLE (WAL-MART) HIRING & MANAGING EMPLOYEES SCHEDULING INVENTORY LOGISTICS MAINTENANCE PROBLEMS THEY HAVE IN COMMON MATERIALS LOCATION SCHEDULING EMPLOYEES SUBCONTRACTORS DISTRIBUTION MAJOR FUNCTIONS OF BUSINESS ORGANIZATIONS MARKETING IDENTIFYING MARKETS SELLING PRODUCTS OR SERVICES ADVERTISING & PROMOTION SALES FORECASTING FINANCE BUDGETING ANALYSIS OF INVESTMENT PROPOSALS PROVIDING FUNDS OPERATIONS ALL ACTIVITIES DIRECTLY RELATED TO THE PRODUCTION OF GOODS AND SERVICE IMAGINE A BURGER KING WITHOUT HAMBURGERS IBM WITHOUT COMPUTERS FORD WITHOUT AUTOMOBILES TRANE WITHOUT AIR CONDITIONERS TELEVISION WITHOUT TV SHOWS TURMOIL IN THE JOB MARKETS 1975 - 1994 COMPANY OR COMPANIES NUMBER FIRED IBM 35,000 KODAK 10,000 PMA (PHARMACEUTICALS) 23,000 BOEING, MCDONNEL DOUGLAS, UNITED TECH., SEARS 100,000 ICI (CHEMICALS) 16,000 GENERAL MOTORS ???
Approximate Word count = 528
Approximate Pages = 2.1
(250 words per page double spaced)
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