Leadership and Communication
In today’s organisational life, communication and leadership are essential tools determining the organisation’s success. Communication as described by Dwyer (2002) is the sharing of ideas, knowledge, feelings and perceptions. Leadership is the ability to influence a group towards the achievement of goals. ... The basic communication process in work groups consist of clarifying the idea or problem, using participation to develop a solution, transmitting ideas or decisions, motivating others and measuring results. ... Effective communication allows leaders to control and ensure the well being of the group and its members including motivating and gaining the employee’s loyalty and trust, balance the needs and goals of the organisation and the employees and adapt to change in the organisation. ... Effective communication can be used by leaders to control procedures and their subordinates. ... Good communication is essential in resolving conflicts and other problems within the group. “Conflict resolution is typically achieved through communication. ... When good communication is present within groups, individuals will be able to work through their problems and communicate more effectively with one another, thus increasing leader and member satisfaction which leads to better job performance. Just as effective communication reinforces the organisation’s purpose and goals; it also affirms the member’s wellbeing and motivates workers. ... April, (1999) points out that the essential strategy of leadership is recognising the array of motives and goals of workers. A leadership style that takes advantage of communication in motivating teams and its members is participative leadership. ... Not only does good communication motivate groups and members, but it also increases worker loyalty and trust.