Organisational Practices and Procedures
Unit: 8 Organisational Practices and Procedures A report on the organisational practices and procedures that need to be implemented at the new Hucknall Fitness Centre As the title suggests this is a report on the key features of my business proposal for the new Hucknall Fitness Centre. ... Customer Care Task 1a - State the organisation’s operational procedures for handling cash. Finance The Fitness Centre will have to have proper procedures in place for handling cash. ... Task 1b – Explain the procedures for recording financial transactions within an organisation. ... The Fitness Centre will have to put in place procedures that protect it from theft and remove any temptation from the staff. The procedures should also protect that staff from anyone making an unwarranted allegation against a member of staff. Task 2a – Describe the procedures for handling and controlling stock. The Control and Handling of Stock The Centre will have in place procedures in relation to stock control. ... These controls are in place to monitor the: · Overall spending on stock · The amount of stock held · The amount of money tied up in stock · The amount spent on stock at any one time Taking Delivery and Storage of Stock Taking delivery means those members of staff identified as being responsible for undertaking this task must: · Check the new stock against the order and the delivery note · Must physically unpack and check the stock · Must store the stock safely The Handling and Storage of Stock The stock handling and storage procedures will ensure that stock is dealt with in an effective manner. The procedures will detail for the staff the following key points: · Handle the goods carefully. ... · Job application form needs to be made which asks for past work, personal details, etc · Advertise the position in a specialist journals and local newspaper · Create a short list of applications, by reading each application and looking for certain points · Make interview times and invite the applications into a interview with you to represent your organisation · Etc Task 5a – Review the organisation’s procedures for customer care. ... In both these cases the customer would be dissatisfied with the services Procedures give details about the way staff must respond to a situation.