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West Indies Yacht Club Resort
The West Indies Yacht Club Resort was founded by a man named Joe Kimball. ... He then made West Indies Yacht Club Resort its permanent name. ... However, many problems existed in the Yacht Club¡¦s near future. ...
ľ Many employees did not work hard and were not properly educated
ľ The Yacht Club had a 70% functional illiteracy rate
ľ Many of the top level managers lived in the states and only visited the island a few times a month
ľ The head quarters were stationed in Chicago, so the highest of managers were never seen
ľ Over staffing and understaffing problems existed
ľ Staff and some management had absolutely no desire to better the resort
Because of these problems, the service level of the resort began to decline. ...
The main underlying problem with The West Indies Yacht Club Resort was the expatriate and local employee quarrels. ... Some of these managers are extremely effective yet at the same time many are hurting the Yacht Club. ... He worked several years for one of the Yacht Clubs largest competitors. ...
ƒæ Kristin Singiser (Rooms Division Manager) ¡V Kristin began working for the Yacht club as a 24 year old. ...
Threats ¡V
-High guest complaints may lead to lack of guests
-5 local competitors who are offering more and more of the Yacht clubs features.
Approximate Word count = 1526
Approximate Pages = 6.1
(250 words per page double spaced)
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