Employee Satisfaction at National Cash Register
Can job satisfaction, and the overall happiness of a sample of employees from National Cash Register (NCR) be linked to physical characteristics such as age, gender, or race? ... Patterson founded the National Cash Register Company, maker of the first mechanical cash registers. ... Kettering designed the first cash register powered by an electric motor. ... That is how a single mechanical cash register is transformed into a multi-national solutions firm. ... com) A survey was constructed from an existing job satisfaction survey found online and slightly modified to return the most accurate results for the experiment being conducted. ... All questions were manipulated such that 5 was a positive score for the employees’ satisfaction level, or they were very happy with that aspect of their job. And a score of 1 was recorded when an employee highly disagreed with a particular aspect of their job. This was recorded as a negative aspect of this employee’s job, and thus their overall job satisfaction would decrease. Satisfaction- sat-is-fac-tion pronunciation-s t s-f k sh n Noun. ... ) Job satisfaction is such a broad term. It is nearly impossible to accurately quantify an employee’s overall happiness at his or her particular job. ... The survey circulated to the employees of NCR consisted of a wide range of questions in an effort to get an well-rounded accurate answer of the overall level of satisfaction of each employee surveyed. ... Questions about how the employee felt towards his or her supervisor, the type of criticism they received, and how the supervisor let them know if they were doing something well or poorly. ... The other variable on the survey was Physical characteristics of each employee. ... The employee departments receiving the surveys included Management, Technical support, Human Resources, and the Legal Department. ... It was also important because this particular experiment was not concerned with different job levels only connections between physical characteristics and job satisfaction. The hypothesis entering the experiment was that a graph illustrating satisfaction at work would be bell shaped with the happier employees being middle aged.