Colorado Creative Music Case Study
Organizational behavior Table of contents 1. introduction 2. Dealing with individuals at home and hearth 2.1 Specific aspects of the case 2.2 The Analysis by two-factor theory 2.3 Some advice and recommendations 2.4 The Analysis by JCM 3. Conclusions and recommendations 4. References 1. Introduction This assignment is prepared for Mr. Zhao. It is the homework of organizational behavior. In this Home and Hearth case study, I need to help Paul, a new manager of the Brisbane home and hearth store to solve a problem of dealing with individuals, help him to apply his understanding of individual difference. I will discuss why Ian’s(Paul’s first major challenge) work performance and job satisfaction have decreased, and conclude strategies to improve Ian’s performance and job satisfaction by using Hertzberg’s two –factor theory and job characteristics Model. 2. Dealing with individuals at home and hearth 2.1 Specific aspects of the case In this case, Ian had joined the shop 16 years ago. He is an exemplary worker and had an excellent eye for detail. Ian had been working so long in the crockery and cutlery department he had informally acquired additional authority and influence in home and hearth department such as warehouse and delivery. And he also can negotiate orders directly with suppliers and delivery times and so on. From this, we can know that Ian had played an important role in the department. He also said he took great pride in being a home and hearth employee and the home and hearth reputation for excellent service. 2.2 The Analysis by two-factor theory By the Frederick Hertzberg’s two- factor theory, we knew that the opposite of ‘satisfaction’ is; no satisfaction and the opposite of ‘dissatisfaction’ is No Dissatisfaction’. Intrinsic factors are related to job satisfaction, while extrinsic factors are associated with dissatisfaction. We use the Frederick Hertzberg’s two- factor theory to analyze Ian now problems! All the problem occurred when the company adopted TQM (total quality management), which protocols discourage non-standardized ways of doing things. From that time, Ian found himself investing less and less effort in his work (. (Achievement) Also Ian’s supervisor was not convinced that Ian was genuinely sick while on sick leave. From the case, we can find that Ian was only a loyal but also a special employee for the shop.