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Task 1 Advert for an IT support technician Task 2 Job report for an IT support technician Examples of potential situations that may arise and how to effectively deal with them Situation 1 – Call from customer, PC doesn’t start. Info needed: i). Is pc plugged in, is fuse working? Yes ii). Is pc switched on, do lights appear? Yes, Yes iii). Is monitor switched on, do lights appear? Yes, No iv). Did customer do anything differently when switching off? No v). Last thing done Moved monitor vi). Are all cables connected properly? No, problem solved vii). Make sure all cables are properly attached Requires:- Knowledge of PCs Situation 2 – Problem with specialised sales system i). What’s the problem? New appointments not saving ii). Try deleting appointment & saving Works iii). Need to create more space iv). Delete old appointments from list Requires:- Knowledge of databases Situation 3 – Employees PC keeps deleting profile i). Using correct username & password Yes ii). Try rebooting PC Not working iii).
Approximate Word count = 673
Approximate Pages = 2.7
(250 words per page double spaced)
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