business system designing
... One tool that is commonly seen as holding this potential is a new information system. ... However, the introduction of an information system into an organisation may be one of the most traumatic and difficult changes that will be encountered. ... In looking at a company where there have been two attempts at introducing an information system, one of which was a failure and one of which was a success the current theory on organisation also change may be applied to the situation giving a practical demonstration of the way the introduction of information systems should and should not be introduced. ... These will include the need for support from the top management and understanding that however good a system is and whatever the benefits it will give the employees, either directly or indirectly there will be some level of resistance (Dervitsiotis, 1998, Lewin, 1951). ... Once a system is in place the way in which it performs may also be a key factors, user friendly system that are reliable and deliver what they promise are more readily accepted that systems that suffer failures or are difficult to use. The key to overcoming resistance can be seen in communication and establishing a cost benefit equation where those using the system will perceive greater benefits that costs (Fulmer, 1995). ... If we look at the failed introduction of the first system this can then be compared with the theory of what should have happened and how, and then used as a comparator for the second more successful implementation of an information system. ... Started in the year 1999 the company specialises in making appointment for business consultants. ... This was a manual system, with the exception of the accounts which had been set up on a sage system. The company was a prime candidate for the use of ain information system, which would decrease paperwork and increase effective running of the company. ... As system had been developed by one of the directors of the company for a different company. This satisfied some of the needs, but had one basic flaw, the system was a PC based system and those working in the company were used to using Macs for the invoicing, and others were not used to any computerisation, working off of paper sheets. ... Of the three directors, the proposing director was keen to get this installed, the second did not see that the system was suitable, and the third complied with the first, mainly due to a lack of understanding of the system and a recognition that a system was needed. The opinion was that any system was better than none. The staff found it difficult to use, there was little training, and with the flaws in the system and lack of understanding the system would crash frequently.