business case study
... This is considered an advantage as it uses the customer’s money to pay for the goods. Recently eat-in meals were served with plain garden salad. The creation of there own salads is an innovative technique currently being practised and proving popular with the customers. The introduction of a skill tester in the main dining area is another innovative technique proving popular with the customers, especially children. As a business there are many social and ethical responsibilities Barnacle Bill management must comply with, such as, generate profit that adds to investment and employment, provide income for the government, provide employment, develop employees personal growth, provide goods and services and after sales services, distribute quality products at honest prices, control air pollution, and display caution signs. Personnel ‘Job growth for the past ten years in South Australia has come solely from casual employment.’ For this reason it was no surprise to find that only casual positions are available for future employees. Employees are paid a wage on a time-rate system. It is not essential to recruit new employees regularly due to a small select staff. The staff consists of three owners, eight casual employees, and one full-time employee. The main cause for recruiting is when a worker leaves school and moves onto full-time work or university studies. There is one staff member at Barnacle bill how does not receive a wage. The reason for this is that he holds part ownership and insists on helping out his sister who is part owner. There are a variety of different advertising and recruiting methods used when a position becomes available. A sign in the front window reading, ‘Position Vacant Apply Within,’ has always proven to be an affective approach. Positive workers are often encouraged to recommend their peers for positions. Also, a small add in the local paper receives a lot of responses. Once resumes are collected from these methods, a sorting process begins to find who is best suited depending on current skills, age and gender. There are various skills Barnacle Bill management look for when recruiting employees. Cash handling and previous operation of a cash register, are two qualifications necessary for taking orders. Good people skills are also looked for if the employee shall be serving customers. Due to the increase in pay rates as employees get older; people below the age of sixteen are often preferred when recruiting employees. The maximum hour shift worked by employees is six hours; this is not for legal reasons. However, the minimum hour shift is three hours, this is for legal reasons since by law, three hours is the minimum an employee can work. This is only for new employees to help learn the ropes. On-job training is supplied for new employees, this may include, an introduction to food preparation, various skills required for correct and safe vat operation, packaging and handling, and a brief over of the Barnacle Bill modified cash register. An employee may receive three official warnings before being separated from the workplace. There is no formal method for separation, although employees are asked to provide two weeks notice before resining. Other responsibilities of employees include, be punctual, carry out instructions and lawful directions, preform duties with professionalism and honesty, and respect co-workers and customers. Employees have the right to, a safe workplace, appropriate safety equipment to carry out all duties safely, advice and training, no unfair dismissals, a duty statement and relevant wages. There are numerous responsibilities regarding health and safety, that staff is required to follow. Due to a recent health and safety meeting for all Barnacle Bill stores statewide, all stores have now been restricted from thawing seafood and chicken in the sink. Staff must also wash their hands constantly after touching seafood, cloth’s or any type of cleaning utensil. Staff have always been advised not to mix seafood and chicken to avoid contamination, wear a specified hat at all times to prevent hair in customers food and apply fluoro coloured band-aids to all cuts for the same reasons. Due to a recent sexual harassment scare all staff members have now been educated with new strict harassment guidelines, instructing employees that harassment of any kind will not be tolerated and will lead to instant dismissal. Employment opportunities after Barnacle Bill may include food and hospitality, full or part time work, and other employment that consists of cash handling and customer service. A business can operate in a collection of different markets ranging from the resource market which involves a wide range of raw material products, to the industrial market which is the market for raw products, to the consumer market the biggest market of all, where producers and wholesalers offer their products for sale. Barnacle Bill operates in the consumer market. The prime functions for marketing include, increase sales and profit, increase development...