Table of content
...onment on managers Decision making - planning 4 main steps of management Planning NWFB provides safe, reliable, comfortable, clean and quality passenger services gives total satisfaction and value-for-money services to our customers builds a professional team provides prompt services accessible to all continue to upgrade service standards and enhance staff skills continue set new standards for the industry (return from controlling) continue to seek expansion opportunities in terms of network and market share Planning (cont.) Buses repairing during day time Save the salaries Efficiency ¡ô Effectiveness ¡õ (cannot meet the goal as the time interval between the bus arrivals is longer „³ lack of available buses) The department manager requires the drivers to work between different models of bus and different routes in one shift Violate the mission of the company Organising Communication problems among different level o...