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... flag whenever a managers tries to cover up negative realities. How managers deliver bad news about problems gives me insights about their ability to confront reality, overcome adversity, and turn-around negative situations. 3. Respect: Successful managers respect others and attract, empower, and promote quality people. People emulate their leaders. Employees who treat their customers and each other with respect generally work for leaders who model and support these behaviours. Their interaction tend to be more positive and productive. Managers who are respected by their people invariably end up in the top third of managers who achieve our goals. 4. Development: Successful managers develop their people and recognize excellent performance. How much training a manager provides and what their people achieve are other success barometers. Effective managers invest to build the future value of each employee. They use creative recognition and rewards to enhance performance excellence. Successful managers hire, promote and empower good, strong people. The quality of their key people tends to be a reliable indicator of the quality of that manager's leadership. The personal investment they make in their people amplifies the results that they will produce for the company. Success Factors Here are the four factors most important to maximizing your success: Get the basics right. Stick to fundamental values like honesty, reliability, getting along with others, honouring commitments. Role modeling good values gets and keeps you on the right track. Focus on customer needs. Make customer needs the paramount consideration. This requires knowing a lot about specific customers and each of their unique, self-perceived needs. Enable everyone who interacts with customers to learn the customer's needs, communicate those needs back to the customer, and provide the best possible solutions. Training people how to address the customer's needs in each conversation ensures customers satisfaction. Communicate by listening and asking, not just telling. As leaders, we must truly listen when we deal with customers, suppliers, and employees. We must indicate that we have learned the other person's point of view by summarizing our understanding. Of course, it is not enough to just listen; we have to ask people questions and encourage them to let us know when we ask them to do "something dumb." Our people are our best source of input; they intuitively know what makes sense and what is ineffective or was...