Operations Management
...co are no longer zeroing in on driving down their costs for success but instead they are focusing on internal improvements and working on building up the firm again to get back on top. Cisco suffered a great deal with decreasing costs and increased layoffs over the years. Keeping close relations with customers is significant for these businesses. By understanding more closely what the customer wants will help them to achieve their success goals. Meeting customer’s needs and preferences is considered highly important. What some firms may do is benchmark their weaknesses. Benchmarking is selecting the process of determining who is the very best, who sets the standard, and what that standard is. It is done to motivate people to improve toward that goal. Also discussed is how China is such a threat to these companies. Right now China is a huge market and the country’s GDP is expanding each year which means the total amount of goods and services produced in the country has increased. The need to conduct business in China over the anticipated future for products and professional services will be intense. Because China has experienced continuous and rapi...