Diversity in the workplace
...uences for new entrants into the workplace. English-speaking citizens will more likely encounter meetings with Spanish-speaking Hispanic customers. The success of a company often rests on the quality of service it is able to provide to a customer and in the event that communication becomes a problem the service will falter as a result. Conversely, English-speaking citizens will often have Hispanic colleagues that speak English as a second-language, again impacting effective communication up and down the command chain within the company. This has lead to an increase in demand for language courses; English-speaking citizens are increasingly encouraged and offered training to learn Spanish and Spanish-speaking Hispanics are being encouraged to learn English. The present situation with the global economy means that employers are very tempted to recruit employees with qualifications or experience in a second language, particularly Spanish. However, the global economy is expected to grow in the following years and this will see companies more able to invest in the training of their employees to provide a better service to more customers. Executives will soon realize that ...