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... Ricardo Davila Pacheco 1514 Old Creek BROWNSVILLE, TX 78521 (956) 5921877 (95605481588 01152(868) 816 60 18 01152(868)907-52-96 (e-mail)keke74@hotmail.com.com OBJECTIVE To obtain a position as that you are require where I can use my experience and knowledge in the improvement of Customer Service. EXPERIENCE; Chamber of Comerce of Matamoros January / 2003 up today Assistant Manager Human Resources Responsible for. • Maintain the ISO 9001:2000 Certification • Recruiter and select personnel for new business • Support other managements activities • Development of new partnerships • Leadership on the problem solutions • Bullet for the Department • Promotes the necessary training for each employee on the Chamber of Comerce Requiereiments • Do a Monthly presentation to the Customer for the Quality / Sales Improvement Convergy’s May 2002 – DECEMBER 2002 Customer Service • Help the Customer with his internet problems and solve all the questions that they had, like payments by credit card option • solve the e mail problems, when they didn’t had connection with the internet we help them with the modem problems and all that kind of opportunities they have. • A monthly charts with all the Customer opportunities were presented to the upper label Managers. Education; 1993/1996 Junior High Colegio Don Bosco Matamoros Tamaulipas México 1996/1999 High School Colegio La Salle Matamoros Tamaulipas Mexico 1999/2001 Tecnológico de Monterrey Monterrey Nuevo León México Associate Degree in Bussines Management 2001/up today University Of Texas at Brownsville Brownsville Texas Bussines and Finance Major Courses: Internal Auditor for Iso 9001 Introduction to the Quality Systems Procedures for departaments needs Work Instruction Development Quality Records Power point Excell Supervisor of Excellence Ricardo Davila Pacheco 1514 Old Creek BROWNSVILLE, TX 78521 (956) 5921877 (95605481588 01152(868) 816 60 18 01152(868)907-52-96 (e-mail)keke74@hotmail.com.com OBJECTIVE To obtain a position as that you are require where I can use my experience and knowledge in the improvement of Customer Service. EXPERIENCE; Chamber of Comerce of Matamoros January / 2003 up today Assistant Manager Human Resources Responsible for. • Maintain the ISO 9001:2000 Certification • Recruiter and select personnel for new business • Support other managements activities • Development of new partnerships • Leadership on the problem solutions • Bullet for the Department • Promotes the necessary training for each employee on the Chamber of Comerce Requiereiments • Do a Monthly presentation to the Customer for the Quality / Sales Improvement Convergy’s May 2002 – DECEMBER 2002 Customer Service • Help the Customer with his internet problems and solve all the questions that they had, like payments by credit card option • solve the e mail problems, when they didn’t had connection with the internet we help them with the modem problems and all that kind of opportunities they have. • A monthly charts with all the Customer opportunities were presented to the upper label Managers. Education; 1993/1996 Junior High Colegio Don Bosco Matamoros Tamaulipas México 1996/1999 High School Colegio La Salle Matamoros Tamaulipas Mexico 1999/2001 Tecnológico de Monterrey Monterrey Nuevo León México Associate Degree in Bussines Management 2001/up today University Of Texas at Brownsville Brownsville Texas Bussines and Finance Major Courses: Internal Auditor for Iso 9001 Introduction to the Quality Systems Procedures for departaments needs Work Instruction Development Quality Records Power point Excell Supervisor of Excellence...