west indies
...ions for resolving them. Exacerbating the problem are restrictive local government policies and regulations that limit the options available to the resort. Dowd is excited about the opportunity to apply his personal experience in the region in conjunction with what he has learned in cross-cultural management courses to resolve the resort's problems. Dowd works at the resort during the peak Christmas weeks to observe expatriate managers and local employees in action. In addition, he visits with several guests to ascertain the source of their complaints. CASE STUDY THE WEST INDIES YACHT CLUB RESORT : WHEN CULTURES COLLIDE INTRODUCTION The Management of the West Indies Yacht Club Resort was facing various key problems Deteriorating• Increasing Guest Complaints • High Expatriate Turnover •namely: Increasing Level of tension between Expatriates and Local•Level of Service Lack of Staff Motiva...